WHAT TO DO IF YOU HAVE A COMPLAINT
STATE-BY-STATE PATRON COMPLAINT CONTACT INFORMATION
Note: In many states, you must contact the operator first and try to resolve the complaint with them before filing a dispute with the governing body. The below contacts and complaint forms are to be used after that path has been pursued.
It is important to maintain accurate records of all actions and conversations, including date and time, nature of the complaint, participants in the conversation, next steps, and the like.
Arizona
Colorado
Full details on how to file a complaint:
https://sbg.colorado.gov/filing-a-sports-betting-patron-complaint
Direct link to the complaint form:
Delaware
Contact the Delaware Division of Gaming Enforcement at (302) 526-5820.
(There is neither an online form nor an email address.)
Florida
Complaints may be reported with the Florida Gaming Control Commision either via telephone at (850) 794-8123 or via email.
Illinois
Indiana
Maine
Maryland
Massachusetts
Michigan
Full information on submitting a complaint: https://www.michigan.gov/mgcb/patron-disputes/internet-gaming-complaint-mgcb
Direct complaint form:
Mississippi
Montana
Nebraska
Call the Nebraska State Racing and Gaming Commission at (402) 471-4155
Nevada
New Hampshire
New Jersey
Send complaints to the Division of Gaming Enforcement via email at info@njdge.gov or call (609) 984-0909
New Mexico
Complaints have to go through the specific tribal gaming office for the particular casino where the bet was made — there is no central governing body to contact in the state.
New York
North Carolina
Ohio
Oregon
Pennsylvania
Dispute form for retail betting: https://gamingcontrolboard.pa.gov/gaming/patron-dispute-complaint-forms/casino-sportsbook-patron-disputecomplaint-form#no-back
Dispute form for online betting:
Virginia
Washington D.C.
Washington
Complaints have to go through the specific tribal gaming office for the particular casino where the bet was made — there is no central governing body to contact in the state.
West Virginia